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Official email addresses

lock Beware fraudsters / imposters claiming to be from Cape Crypto - always check the from address of the email communication.
 

Read our full article on keeping your account secure

Note: We will NEVER contact you or call you through telephone, WhatsApp, SMS, or any other messaging platform, including social media (Facebook / X / Instagram etc). We will only every initiate communication with you from 1 of these 4 email addresses listed below. If you have received a message that is not from one of these emails, consider it fraud. Read our full article on imposters posing to be from Cape Crypto

If you are ever unsure, always create a support request and chat with us to be safe.

Cape Crypto will only ever communicate with you from 4 email addresses:

  1. Our transactional emails are sent from our noreply@capecrypto.com email address - these are emails such as login notifications, withdrawal notifications, and beneficiary creation notifications, and are not monitored - they do not expect a reply from you.
  2. Our marketing emails are sent from marketing@capecrypto.com and you can opt-out of these at any time. These emails are also "noreply" emails, and contain information about latest features and any other non crucial, marketing related information.
  3. For sending FATF Travel rule information, we will send from our travelrule@capecrypto.com email address, and also accept TR info from the originating VASP for deposits to this email address.
  4. Support communication emails are sent from our support@capecrypto.com email address - these are emails with which we will respond to your support tickets, and communicate with you in these cases:
  • You create a support request through the help center, we will reply to your ticket via support@capecrypto.com which will follow your initial ticket chain.
  • Further verification requests (enhanced verification) will be notified in app and via support@capecrypto.com from time to time as required by our AML and CDD policies.
  • Any further account related communication that requires a reply from you will be sent from support@capecrypto.com

 

lock Please note we do not offer personal account / relationship services. Consider any emails from a "broker" or "advisor" as Fraud. Consider any instructions as Fraud
 

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