Cape Crypto Rewards and Promotions — Terms and Conditions

These Terms and Conditions ("Terms") govern your participation in the rewards programmes, promotions, and bonus campaigns (each a "Promotion") offered by Cape Crypto (Pty) Ltd ("Cape Crypto", "we", "us", "our"), a company incorporated in the Republic of South Africa, an authorised Financial Services Provider, and a registered Crypto Asset Service Provider with the Financial Sector Conduct Authority ("FSCA"), through its trading platform and mobile applications (the "Platform").

By participating in any Promotion you confirm that you have read, understood, and agreed to these Terms. These Terms supplement the Cape Crypto Terms of Use, the Cape Crypto Privacy Policy, and any Promotion-specific terms communicated to you in-app, by email, or on our website. Where any Promotion-specific terms conflict with these Terms, the Promotion-specific terms prevail for that Promotion.

Nothing in these Terms limits or excludes any right that may apply to you under the Consumer Protection Act, 2008 (Act 68 of 2008) ("CPA") that cannot lawfully be limited or excluded. Where any Promotion constitutes a "promotional competition" as defined in section 36 of the CPA, the additional rules set out in the Promotion-specific terms apply.

1. Eligibility

1.1 To participate in any Promotion you must:

be a registered Cape Crypto customer with an account in good standing;
have completed the Financial Intelligence Centre Act, 2001 (Act 38 of 2001) ("FICA") customer due diligence and any additional verification (KYC) level required for the Promotion;
be at least 18 years of age and legally able to enter into a binding agreement under South African law (or, where you ordinarily reside outside South Africa, the laws of the jurisdiction in which you reside);
ordinarily reside in the Republic of South Africa, unless the Promotion Rules expressly extend participation to customers in another jurisdiction;
not reside in, or be located in, a jurisdiction restricted by Cape Crypto's terms of service, by applicable sanctions (including those administered by the Financial Intelligence Centre and any international body to which South Africa adheres), or by law; and
not be an employee, contractor, director, agent, or immediate family member of any of the foregoing, of Cape Crypto or any of its affiliates, unless expressly permitted by the Promotion-specific terms.

1.2 Cape Crypto may, in its sole discretion, exclude any customer from a Promotion at any time, including where it suspects abuse, fraud, manipulation, self-dealing, wash trading, multiple-account use, collusion, market abuse, or breach of these Terms or of the Cape Crypto Terms of Use.

1.3 Only one Cape Crypto account per natural person may participate in any given Promotion. Where more than one account is found to be operated by, or for the benefit of, the same person, Cape Crypto may treat all such accounts as a single participant or disqualify all of them.

2. How Promotions Work

2.1 Each Promotion has its own published rules (the "Promotion Rules"), which set out at minimum:

the name and description of the Promotion;
the start date and end date of the Promotion;
one or more cycles (where a Promotion is recurring), each with its own start and end timestamps;
the qualifying activity required to participate (e.g. trading volume in a specified currency, completing a specific action on the Platform);
the target amount a participant must reach during a cycle to be eligible for a reward;
the reward amount and the reward currency paid to qualifying participants;
any eligible markets to which trading volume must be limited;
the maximum rewards per user (per cycle and per Promotion); and
whether rewards are automatically paid at the end of each cycle, or paid only after Cape Crypto's review and approval.

2.2 Cape Crypto will publish each Promotion's Promotion Rules on the Cape Crypto website, in the Platform's "Rewards" section, or by email. The Promotion Rules form part of these Terms.

2.3 Qualifying activity is measured by Cape Crypto's internal systems. The data recorded by Cape Crypto is final and binding in the absence of manifest error.

2.4 Because individual trade values are rounded to the quote currency's smallest unit (one cent for ZAR), a participant's accumulated qualifying volume may differ from the mathematically exact total by a small amount. Cape Crypto treats the target as met when the participant's accumulated qualifying volume is within 0.1% of the target amount.

3. Qualifying Trades and Volume

3.1 Only buys and sells executed through Cape Crypto's Instant Buy and Instant Sell feature count toward a Promotion's target amount. Orders executed on the Exchange (the order book) do not count toward the required amount, unless a Promotion's Rules expressly state otherwise.

3.2 An Instant Buy or Instant Sell counts toward a Promotion only if all of the following are true:

it was executed on the Cape Crypto Platform during the relevant cycle window (between its start and end timestamps);
it was executed on an eligible market as defined by the Promotion Rules (where no market list is specified, every market whose quote currency matches the Promotion's volume currency is eligible); and
it is not subsequently reversed, cancelled, or otherwise invalidated by Cape Crypto.

3.3 Wash trades, self-matched orders entered solely to inflate volume, artificial or non-economic trading patterns, and any other manipulative activity will be disregarded and may result in disqualification under clause 1.2.

4. Reward Payment

4.1 Where the Promotion Rules specify automatic payment, Cape Crypto will credit the reward to a qualifying participant's Cape Crypto account in the reward currency as soon as reasonably practicable after the end of the relevant cycle, subject to clauses 4.3, 4.4, and 5.

4.2 Where the Promotion Rules specify that payment is subject to Cape Crypto's review and approval, no reward is payable until Cape Crypto has confirmed eligibility. Cape Crypto may withhold approval at its sole discretion, including for the reasons in clause 1.2.

4.3 Rewards are paid from a dedicated promotional wallet operated by Cape Crypto. If that wallet has insufficient funds at the end of a cycle, Cape Crypto will top it up and pay the reward as soon as reasonably practicable thereafter. Cape Crypto is not liable for delays caused by insufficient promotional wallet balances.

4.4 Cape Crypto may pay a reward in the form of a credit, a fee rebate, an alternative asset, or a fiat-equivalent value, at its sole discretion, where the original reward currency or asset is unavailable.

4.5 Each participant may receive at most the number of rewards permitted by the Promotion Rules ("maximum rewards per user"). Where a participant qualifies for more than the maximum, Cape Crypto pays only up to the maximum.

5. Suspension, Modification, and Cancellation

5.1 Cape Crypto may at any time, in its sole discretion, suspend, modify, shorten, extend, replace, or cancel any Promotion (including any cycle within a Promotion), with or without notice, where it considers it necessary or appropriate to do so, including:

in response to fraud, abuse, manipulation, or breach of these Terms or the Cape Crypto Terms of Use;
in response to a regulatory, legal, tax, or compliance change or request;
where the conduct of the Promotion is no longer commercially viable;
in the event of a force majeure event (clause 9.3); or
where a technical fault, error, or security incident affects the Promotion.

5.2 Where Cape Crypto cancels a cycle before its end date, no rewards are payable for that cycle unless Cape Crypto, in its sole discretion, decides otherwise.

5.3 Where Cape Crypto modifies a Promotion, the modified Promotion Rules apply from the date of modification. Participation after that date constitutes acceptance of the modified rules.

6. Tax

6.1 Participants are solely responsible for any South African Revenue Service ("SARS") taxes, duties, levies, or other charges (including any income tax, capital gains tax, or withholding tax) arising from the receipt of any reward. The receipt of a reward may constitute "gross income" as defined in the Income Tax Act, 1962 (Act 58 of 1962). Participants should obtain their own tax advice.

6.2 Cape Crypto may withhold or deduct taxes or other amounts where required by South African law, and may report rewards paid to SARS where required.

7. Disqualification and Clawback

7.1 If Cape Crypto reasonably believes a participant has breached these Terms, has manipulated the Promotion, or has otherwise obtained or attempted to obtain a reward in a manner inconsistent with the spirit of the Promotion, Cape Crypto may:

disqualify the participant from the Promotion and from any future Promotion;
withhold any unpaid reward;
reverse, clawback, or recover any reward already paid, including by debiting the participant's Cape Crypto account or by setting off the amount against future credits; and
close or suspend the participant's Cape Crypto account in accordance with the Cape Crypto Terms of Use.

7.2 Cape Crypto's findings under clause 7.1 are final.

8. Data and Privacy

8.1 To run a Promotion, Cape Crypto processes participant data (including identity, trading activity, and account balance data) in accordance with the Protection of Personal Information Act, 2013 (Act 4 of 2013) ("POPIA") and the Cape Crypto Privacy Policy.

8.2 Where a Promotion involves the public display of leaderboards, rankings, or winner information, Cape Crypto will use only the participant's display name, account identifier, or such other non-identifying reference as is reasonably necessary, in line with the minimality principle under POPIA.

9. General

9.1 No advice. Participation in any Promotion is not "advice" as defined in the Financial Advisory and Intermediary Services Act, 2002 (Act 37 of 2002) ("FAIS") and is not a recommendation to buy, sell, hold, or trade any crypto asset. Crypto assets are high-risk investments, their value can fluctuate significantly, and you may lose all of the money you invest. You remain responsible for your own trading decisions.

9.2 No guarantee. A reward is not a guarantee of future returns and does not represent any interest, dividend, or investment income.

9.3 Force majeure. Cape Crypto is not liable for any failure to perform its obligations under a Promotion where that failure is caused by an event beyond its reasonable control, including network outages, blockchain congestion, exchange downtime, third-party service failures, regulatory action, natural disaster, war, civil disturbance, or public health emergency.

9.4 Limitation of liability. To the maximum extent permitted by law, Cape Crypto's total aggregate liability arising out of or in connection with any Promotion is limited to the value of the reward the participant was otherwise entitled to receive under that Promotion.

9.5 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

9.6 Governing law and jurisdiction. These Terms are governed by, and construed in accordance with, the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town.

9.7 Complaints. Cape Crypto's internal complaints process is set out in the Cape Crypto Complaints Policy. Unresolved complaints relating to a Promotion may, where applicable, be referred to the FAIS Ombud (nfosa.co.za), or to the National Consumer Commission (thencc.org.za) where a Promotion constitutes a promotional competition under the CPA.

9.8 Contact. Questions about a Promotion may be directed to support@capecrypto.com.

Last updated: 2026-05-18.